Connect your IoT home appliances to the LG ThinQ app. Enjoy effortless product control, smart care, and convenient automation in one simple solution.
■ Discover the convenience of smart home appliances through the Home tab. - Control your IoT home appliances from anywhere with our app. - Get personalized recommendations for managing appliances based on usage history. - Find out ways to better make use of the app's features from ""Explore"" ■ Upgrade your products and your living spaces from ThinQ Play. - Download a variety of apps available for use from LG ThinQ On(AI Home Hub) - Use your products more efficiently and with greater ease by introducing new features to products you are currently using. - Upgrade your products based on your lifestyle and personal preferences. ■ Create smart routines to match your needs. - Automatically turn on the lights and air purifier when it’s time to wake up. - When you’re on vacation, automatically turn off products to save energy. ■ Monitor your energy consumption data quickly. - Use Energy Monitoring to compare your power usage with your neighbors’. - Set energy saving goals and get usage status notifications to help save energy more efficiently. - Receive care services for your products all in one place. ■ Handle everything from troubleshooting to service requests directly from the app. - Use the Smart Diagnosis function to check your product’s status. - Book a service visit from a professional engineer for an accurate diagnosis and inspection. ■ Ask our AI-powered 'Chat with LG' about ThinQ home appliances. - Our 'Chat with LG' provides answers tailored to your product’s situation and condition.
※ Services and features may vary depending on your product model and your country or region of residence.
The accessibility API is used only to transmit the signal that users input to the TV remote control to the smartphone when using the ‘View Phone Screen on TV's Larger Screen’ function in the LG ThinQ app. We do not collect or use your information except for the minimum information necessary to operate your smartphone.
* Access Permissions
To provide service, optional access permissions are required as shown below. Even if you do not allow optional access permissions, you can still use the basic functions of the service.
[Optional Access Permissions] • Calls - To contact the LG Service Center
• Location - To find and connect to nearby Wi-Fi when registering the product. - To set and save the home location in Manage Home - To search for and use information about current locations, such as weather. - To check your current location in the "Smart Routines" function.
• Nearby devices - To find and connect to nearby Bluetooth devices when adding a product to the app.
• Camera - To take a profile picture - To share a home or account scanned from a QR code. - To add products recognized by QR codes. - To take and attach photos in "1:1 Inquiry." - To record and store purchase receipts when registering additional information about the product.(미국 Only) - To use the AI oven Cooking Record feature. - To use in “Chat with LG” when entering the product and serial number information
• Photo and video - To attach and set my profile picture in Photos. - To take and attach photos in "1:1 Inquiry." - To record and store purchase receipts when registering additional information about the product. - To view photo/video on your smartphone on the TV. - To use in “Chat with LG” to save photos/videos of product symptoms or proof of purchase - To use in “Chat with LG” when entering the product and serial number information
• Microphone - To check product status via Smart Diagnosis - To use in “Chat with LG” when inputting through the microphone in the input window and using STT.
• Notifications - Notifications are essential for receiving updates on product status, important notices, benefits, and information.
• Music and audio - To play music files on your smartphone on the TV.
Frequently asked questions
If you're an Android user and don't download the app from the official Google Play Store, you may find the installation process more complicated than usual.
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Recently we received a lot of emails from our users, which said they couldn't log in for different reasons, such as "forgot the user name or password" or "had a new phone." We are willing to help you out. Please read the notes below to see what we can do.
To answer this question, please first let us know which account you're referring to.
If you're referring to your account of some app, like your Facebook account or your Youtube account. Unfortunately, we would not be able to help in this case. We would suggest you turn to the customer service of this application.
If you're referring to your Appurse account, we should apologize for your confusion since there is no Appurse account. We never require registration for our service, and you will not find any procedure related to creating an account or registering on our website.
This question is essentially quite similar to the prior one. It's a pity that we are unable to help you to cancel the subscription to a third-party application directly, while we would suggest you to contact its customer service for further information.
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If you want a refund from us, we should apologize for your confusion. Our service is 100% free, and any payment information is not required.
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Sorry that we cannot answer this question directly, for this only aims to answer some general questions. You may find how to use a certain app by checking our review page.
